Terms & Conditions
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.
Prices and availability of goods are subject to change without notice.
We reserve the right to refuse Customisation for any particular order, if it is beyond our ability to fulfill, or does not comply with principles of fashion design and dressmaking techniques. Some requirements may incur additional charge. Please, ask us before placing an order.
Term of the Contract
A Contract between the customer and Alisya Couture for the sale of our products will only exist once an order has been accepted (at which point the buyers credit/debit card will be charged for the value of the goods to be despatched). This does not affect the customer’s statutory rights.
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
The duration of the contract includes time of making ordered garment(s), as we do not run a stock and every item is made to order.
Delivery / Shipping
We post overseas. Estimated delivery within Western Europe takes 5 working days, within Eastern Europe - 10 working days, for the rest of the world - 10 working days.
Cost of tracked delivery within the UK - £5
Oversease costs varies depending on the destination, from £10 to £25.
Customs fee is subject to recipient country's policy.
Delivery time does not include time of making ordered product(s), as we do not run a stock and every item is made to order.
We are not liable for orders lost in the post due to wrong address provided by the buyer.
Return & Exchange
Please, contact us if you have any problems with your order, within 3 days of delivery.
We accept a return within 14 days of opening a request, except for Custom or personalised orders. Item(s) must be returned in its original conditions. Full refund will be issued only in the case when the item is not as described, or the item was dispatched late. In all other cases postage costs are not refundable.
We can not provide an exchange, because all our products are made to order. If you want to exchange the garment for a different size or colour, please, request a return of your purchased item and e-mail us your exchange requirements. After receiving the item back a refund will be issued (except postage cost). Then you can buy new item of your choice.
Payment & taxes
We accept online payment in a secure environment by most of credit or debit cards. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£).
Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
We use UK size system, based on our own chart of measurements.
In order to choose the right size, we strongly recommend to check your measurements against our Size Chart. Each garment in our shop has a link to the appropriate Size Chart.
Disclaimer & Limitations of Liability
While Alisya Couture takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Alisya Couture will not be responsible nor liable for your use of any other websites which you may access via links within this website. Alisya Couture does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Alisya Couture.
Alisya Couture will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
These Terms and Conditions and your use of our web site are governed by English law.
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright of Alisya Couture and/or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Alisya Couture. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
We will only use the information that we collect about you lawfully (in accordance with the Regulation (EU) 2016/6791, the European Union’s (‘EU’) new General Data Protection Regulation (‘GDPR’).
We do not store credit/debit card details.
We will not sell, distribute or lease your personal information to 3rd parties. We will never collect or pass on to a 3rd party any sensitive information about you without your explicit consent, unless we are required to do so by law.
The main reason we collect your personal information is to process and deliver your orders, to authorise payment, invoice you, respond to your enquiries.
All above applyes.
Minimum quantity for a wholesale order is 5 items of the same design, colour and size. Discount for wholesale orders dependes on the quantity of products and starts from 15%. Shipping cost is to be calculated on a basis of the total weight of the package.
We do not require opening an account for a wholesale orders, yet. Payment of 100% is required in advance, made to an invoice.
Fabric samples can be provided on request, prior to placing a wholesale order.